Helpdesk Technician Full Time

RPO Recruitment is currently seeking a Helpdesk Technician to join our client’s team in Johannesburg. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT issues, and escalating problems when necessary. This is a great opportunity to contribute to the smooth operation of the company’s IT helpdesk and ensure excellent customer service.

Responsibilities:

• Provide technical support and assistance to end-users via phone, email, and other communication channels
• Troubleshoot and resolve IT issues and incidents
• Log and track all support requests in the helpdesk system
• Escalate complex issues to appropriate teams or specialists
• Assist with the installation and configuration of software and hardware
• Perform user account management and access administration
• Ensure timely and effective resolution of IT problems
• Provide excellent customer service and satisfaction

Requirements

• Proven experience as a Helpdesk Technician or similar role
• Strong knowledge of various operating systems and software applications
• Good understanding of networking concepts and protocols
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal abilities
• Ability to work well in a fast-paced and dynamic environment
• Customer-oriented mindset and a desire to provide excellent support
• Relevant IT certifications