Service Account Manager Full Time

An industry-leading client of ours is currently looking for the expertise of an experienced and talented Service Account Manager to join their team of professionals.

In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. 

Key job functions and success-relevant tasks:

• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
• Approval of work reports/time sheets of all technical staff working on customer site
• Provide all technical-related information and customer ratios, such as production, efficiency, waste, etc., promptly, to the office in Dubai)
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Support Financial results through Forecasting and Budgeting requirements by preparing yearly budgets for customers based on sleeve forecasts (Labor and parts-based, PMs, Training, etc.)
• Proactive approach, together with the KAM, in Selling Service Solutions to the customers
• Owner and driver of the customer, technical-related, performance indicators improvements (TLE, Waste, etc. ), and Financial indicators ( cost per ‘000, customer TS results, etc. )
• Participating with KAM and Project team in the Projects requirements and definitions discussion with the customers, during the Project commercialization phase
• Work closely with KAM in the coordination of activities as required within contractual agreements & customer ad-hoc requests
• Oversee the preparation and planning of preventive maintenance, SP delivery, CM, installation of MP & Claim management
• Collaborate, as needed, with the Project Team during the Project execution phase

Requirements:

• University Degree in Engineering discipline
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

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RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment solutions tailored to their needs.

We focus on helping you reach your personal and professional goals by connecting you to your perfect career path.

To apply for this role please visit the RPO recruitment website: rporecruitment.us or connect with our consultant: Nikki van Tonder​ on LinkedIn regarding this vacancy. Alternatively, email us at the email address below: Manufacturing@rpo-recruit.za.com