Branch Co-ordinator Full Time

Job Title: Branch Co-ordinator

Location: Umhlanga Ridge, Durban

A leading training and education company is looking for an experienced Branch Co-ordinator with strong experience in operational and administrative roles to join their team in Umhlanga Ridge, Durban. This is an exciting opportunity for a results-driven professional to oversee the daily operations of the Durban branch by ensuring efficient service delivery, staff coordination, client satisfaction, and compliance with training and accreditation standards. If you have experience in the training or education sector and a proactive approach to problem-solving, we want to hear from you!

Responsibilities:

• Supervise all branch activities, including training schedules, staff performance, and learner support.
• Ensure compliance with accreditation and company requirements.
• Maintain accurate records of training interventions, assessments, and moderation processes.
• Support external moderation applications and manage the renewal/extension processes for assessors, moderators, and the company.
• Assist with operational and logistical requirements.
• Lead and support a team of facilitators, assessors, and administrative staff.
• Supervise office staff and oversee daily operations to maintain an organized and professional environment.
• Conduct performance reviews and identify training needs.
• Track & record staff attendance and leave.
• Foster a positive and productive work environment.
• Handle client queries, complaints, and feedback professionally.
• Represent the branch at industry events and networking opportunities.
• Evaluate learner and facilitator feedback and report.
• Assist in marketing and promotional activities.
• Prepare proposals and quotations for potential clients.
• Implement and monitor processes to ensure compliance with accreditation and company policies and procedures.
• Assist the business manager with administrative tasks.
• Ensure compliance with legislative requirements.
• Monitor branch budgets, expenses, and resource allocation.
• Ensure cost-effective operations.
• Process weekly payment requests and maintain accurate financial records.
• Generate client invoices and statements.

Requirements:

• Proven experience in a similar operational and/or administrative role, preferably within the training or education sector.
• A relevant tertiary qualification in business management, education, or a related field.
• Minimum intermediate computer literacy (MS Word, MS Excel, MS PowerPoint, MS Teams).
• Strong organizational abilities.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• A proactive approach to problem-solving and process improvement.
• Familiarity with the SETAS & QCTO processes will be advantageous.
• Professional and ethical conduct.
• Results-driven and proactive.

Benefits:

• Competitive salary.
• Medical Insurance and Retirement Annuity Benefits.
• Supportive and collaborative work environment.
• Training and resources to stay updated on industry trends and best practices.

Contact RPO Recruitment for your next career opportunity.

Apply for this role today, contact Justin Peach at RPO Recruitment or on LinkedIn.

You can also visit the RPO Recruitment website: rporecruitment.co.za or email us your CV: logistics@rpo-recruit.za.com.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.